Report trouble reaching or using a control
Before you submit, read this. For a control issue, name the button, key or gesture that did not work. For a reading or display issue, describe the part of the page affected. Mention text that is hard to read or controls that are difficult to reach. Keep the message focused on the issue.
Raise a question about your data
Before you submit, read this. Use this form to ask about a message you previously sent or to request its removal. Provide only enough detail to identify that submission. You may be asked to verify that the request relates to your own information. Use the form on this page.
Avoid sending the same message repeatedly
To help us understand your message, please note: Please allow at least a minute between submissions. If the form has expired, reload the page before sending it again. Avoid repeatedly pressing Send while the request is in progress. Review the message before pressing Send.
Tell us about your screen and browser
When preparing your message, remember: Tell us whether you used a phone, tablet or computer, and give the browser name if you know it. Say whether the screen was portrait or landscape. You do not need to share device serial numbers or private identifiers. Use the form on this page.
Tell us what happened before the issue
For a clear report, keep this in mind. Describe the actions leading to the problem, the result you expected and the result you saw. Keep the sequence in the order it happened. Mention whether you started a fresh round or continued one. One complete report is better than repeated short submissions.
Use care with the details you send
To help us understand your message, please note: Do not send passwords, PINs, payment information or sensitive personal details. A game report normally needs only the page, device and sequence of actions. Remove private information from any description you copy. Use a separate sentence for each step when that helps.
Help us understand your request
Use the form below to send feedback about this site. Enter an email address and a message between 10 and 5,000 characters. You do not need a player account to send a message. Include only information relevant to the request.
Where submitted feedback goes
For a clear report, keep this in mind. Your email address and message are saved privately for review. A success message means the submission was stored; it is not a promise of an immediate reply. Keep a copy of a long message before submitting it. Keep the message focused on the issue.
Clarify an instruction before playing
Point to the rule or example you found unclear. Explain the game situation so the question can be considered against that game’s stated rules. Different variants may deliberately use different rules. Use a separate sentence for each step when that helps.
Which game is your message about?
Before you submit, read this. Include the name of the game and the page address where you noticed the issue. Similar games can use different rules or controls. The address bar is the easiest place to copy the game link. Check your email address before submitting.